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Chinese Hotels > Customer Support Center

Frequently Asked Questions

[ Booking Information ]

1. How does work?
2. What if I have paid for the booking and then want to make a date change or any other amendment?
3. If I cancel my booking, will I get a refund?
4. What proof of my booking do I have for the Hotel?
5. Will the hotel receive my booking immediately?
6. I have lost my voucher, what do I do?
7. What are your booking conditions?

[ Hotel Facilities & Room Information ]

1. What is the cost of car parking at the hotel?
2. Do you organize airport transfers with my accommodation?
3. Where can I find contact details for a hotel?
4. How do I find directions to the hotel?
5. Could you send me maps and/or other information about the hotel?
6. Do I need to add Breakfasts to my Itinerary if the room type I booked says it includes breakfast?

[ Pricing/Rates Information ]

1. Are the booking and the rate guaranteed?
2. Am I getting the best price for my hotel accommodation?
3. What is included in the rate?

[ Booking Conditions ]

[ Payment Information ]

1. Is it safe to use my credit card on and will my personal details remain safe?
2. When will my credit card be charged?
3. Can I pay with more than one credit card?
4. I don't have a credit card, can I pay cash on arrival?
5. Which credit card types do you accept?

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